Refund policy

Sale or Return Policy

Customers may return products under this policy if at least 50% of the minimum order quantity (MOQ) has not been sold within the allowed period.

Return Period

Products may be returned within 3 months from the original delivery date.

Returns requested after the 3 month period will not be accepted.

Condition of Returned Goods

Returned products must be in resalable condition, including original packaging, labels and undamaged.

Products that are damaged, expired or otherwise unsellable may be rejected or subject to partial credit only.

Return Process

Customers must submit a Return Request including proof of purchase, quantity sold and quantity remaining.

The company will then review the request and provide instructions for shipping or collection of the goods.

Customers are responsible for return freight costs, unless otherwise agreed in writing.

To start a return, you can contact us at decorcollectivewholesale@gmail.com.

Please note that returns will need to be sent to the following address: 

PO Box 1611, Melton VIC 3337

If your return is accepted, we’ll issue you with a credit.

Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at:

decorcollectivewholesale@gmail.com. 

Damages and issues 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items 

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), personal care goods (such as beauty products) and damaged goods where they have been damaged due to improper storage, handling or use.

We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Credits 

We will notify you once we’ve received and inspected your return, and let you know if the credit was approved or not.

If approved, the customer will receive a credit equal to the value of the returned goods at the original invoiced price and will be automatically added to your account within 10 business days.

Credits may be applied to future purchases and cannot be redeemed for cash.

If more than 15 business days have passed since we’ve approved your return, please contact us at: decorcollectivewholesale@gmail.com.

Company Rights

The company reserves the right to inspect all returned goods before issuing a credit.

The company may modify or discontinue the Sale or Return Policy at any time, with changes applying to future orders only.

Acceptance of Terms

By placing an order under this arrangement, the customer acknowledges and agrees to these Sale or Return Policy Terms & Conditions.